Troubleshooting & Care Guide

CARE TIPS

  • Give it a Clean: Wipe it down with a damp cloth after rides, but keep water away from the electrical parts.
  • Check Your Tyres: Keep an eye on the tyre pressure—look for the recommended PSI on the tyre itself.
  • Lubricate Moving Parts: A little chain lubricant goes a long way in keeping things smooth.

SAFETY TIPS

  • Always wear a helmet and some protective gear—your safety comes first.
  • Check your e-bike regularly for loose parts or damage.
  • Skip the rides during heavy rain; your bike (and you) will thank you.
  • Test the brakes before every ride—better safe than sorry.
  • Don’t overload the bike—stick to the weight limit for a smooth and safe ride.

QUICK FIXES

BIKE NOT TURNING ON 

  • Check if the battery is charged and properly connected.
  • Make sure the battery’s main switch is on.
  • Hold down the power button for a few seconds to start it up.

BATTERY DRAINING TOO QUICKLY

  • Charge the battery fully before your ride.
  • Use pedal assist instead of throttle-only mode—it’s more efficient.
  • Avoid staying in high-power modes unless you really need the extra oomph.
  • If the battery’s 2-3 years old, it might be time for a replacement.

BRAKES FEELING OFF

  • Check the brake pads—if they’re worn, swap them out.
  • Adjust the brake cables to make sure they’re tight enough.
  • For hydraulic brakes, look for leaks and top up the hydraulic fluid if needed.

QUICK FIXES

BIKE NOT TURNING ON 

  • Check if the battery is charged and properly connected.
  • Make sure the battery’s main switch is on.
  • Hold down the power button for a few seconds to start it up.

BATTERY DRAINING TOO QUICKLY

  • Charge the battery fully before your ride.
  • Use pedal assist instead of throttle-only mode—it’s more efficient.
  • Avoid staying in high-power modes unless you really need the extra oomph.
  • If the battery’s 2-3 years old, it might be time for a replacement.

BRAKES FEELING OFF

  • Check the brake pads—if they’re worn, swap them out.
  • Adjust the brake cables to make sure they’re tight enough.
  • For hydraulic brakes, look for leaks and top up the hydraulic fluid if needed.

BATTERY CARE

BATTERY CARE

CHARGING

  • Always use the charger that came with your bike.
  • Plug it into the wall first, then connect it to your bike.
  • Always recharge the battery before it hits 25%.
  • Once a month, treat it to a good 10-hour charge.

STORAGE

  • If you’re not riding for a while, store the battery in a cool, dry place at about 50-70% charge.
  • Give the battery a quick charge every 3 weeks to keep it healthy, if not in use, otherwise follow the care directions listed above.

LIFESPAN

  • Most batteries last 2-3 years. If yours isn’t holding a charge, reach out to us for advice.

 

WARRANTY

WARRANTY

Your Fatfish e-bike comes with a 2-year warranty that covers defects in materials and workmanship.

Here’s what’s covered:

Faults in manufacturing.

What’s not covered:

  1. Everyday wear and tear (like brake pads and tyres).
  2. Damage from accidents or misuse.

Keep your proof of purchase handy for warranty claims. For the full details, check the warranty card that came with your bike